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Write detailed user stories when you must
We can speak most of our stories, but we must write others to make them effective.
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Tell your stories with great customer examples.
Great customer examples deliver concrete, testable models of customer needs on which we can elaborate to build the right solution.
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“5 Whys” of Root Cause Analysis
During root cause analysis, we must challenge the status quo and think beyond business-as-usual.
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Always fix a broken rule.
You have done the root cause analysis. So, what’s next? Let’s discover why fixing the broken rule matters. We had a production issue in a rules-based database system that lasted more than 36 hours. We conducted several investigations to identify the root cause of the defect. After we understood the root cause of the problem,…
